How to get 5-Star Customer Reviews

by Doren Aldana Your customers have significant persuasion power. Did you know that 88% of customers trust online reviews as much as a personal recommendation? If you’re committed to improving online reviews, with or without our software to help you, here is a 5-star customer review blueprint… 1. Claim Your Business on Multiple Review Sites … Continued

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3 Easy Steps to Get Rave Reviews

by Doren Aldana How important are online reviews? VERY! 88% of consumers trust online reviews just as much as a personal recommendation. (BrightLocal). If you haven’t started gathering reviews, start today! We are going to talk about 3 easy steps you can take. Here’s 3 easy steps you can take TODAY to start getting reviews: … Continued

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Responding to Customer Reviews Like a Pro

Let’s face it: No matter how hard you try, if you do enough transactions, not every customer is going to have a positive experience at your business. And do you know where their true feelings come out? In their reviews. So let’s talk about responding to customer reviews. Here are 3 tips for responding to … Continued

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Being Proactive with Google Reviews

by Doren Aldana Today we are going to talk about the importance of being proactive with reviews… You are feeling confident. You’ve had several positive reviews from consumers on Yelp, Angie’s List, Google, or other sites. So everything is fine, right? You might think so, until that one negative review comes in on your Google My Business account and … Continued

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The Who, What, When and Why Behind Customer Reviews

by Doren Aldana Today we want to focus on the who, what, when and why behind customer reviews. Who should monitor your reviews, what action they should take, when they should take action, and why.  So, WHO should be monitoring your reviews?   Every customer-facing staff member must know about the ratings and be familiar with the reviews that your … Continued

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Customer Reviews on Your Business Facebook Page

by Doren Aldana More and more businesses are turning to Facebook to set up business pages. Do you have one? Let’s focus on how and why you should get customer reviews from your business Facebook page. When you use your business page on Facebook, you are constantly in touch with your customers and prospects. The average person … Continued

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How Positive Reviews Lead to Increased Revenue

By Doren Aldana We know that negative reviews can endanger your reputation, but what can positive reviews do? Did you know that positive reviews are directly linked to increased revenue? Michael Luca, a Harvard Business School student, discovered that consumer reviews have a positive effect on revenues in the restaurant industry. In his research, “Reviews, Reputation, … Continued

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Testimonial Engine Review: How an Unusual Business is Getting More 5-Star Rave Reviews…

By Doren Aldana Are your client reviews helping you get more leads and new clients? Learn how Matt Johnson uses Testimonial Engine in his business to get client reviews, feedback and testimonials to use in his sales videos, on his website and across all of his marketing materials… How to Use Testimonial Engine Matt is a … Continued

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How Reviews Affect Purchasing Decisions and SEO

By Doren Aldana Did you know that roughly 90% of consumers read reviews before visiting a business or making purchasing decisions? Are consumer and customer reviews part of your marketing plan? If you haven’t started gathering reviews we want to help you! Here’s how reviews affect purchasing decisions and what it means for your SEO… … Continued

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How to Make the Most of Customer Reviews

By Doren Aldana Whether you are getting testimonials automatically through our software, or through another outlet, there are several things to keep in mind when you receive customer reviews. Here are 4 simple things to do to make the most of your customer reviews: 1. Encourage reviews. First of all, you should always encourage reviews. … Continued

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