Here’s a question for you… Are you wanting to sell more of your products or services? Do you have a website that provides consumers with information on what you offer? If so, then I can tell you right now, you need to have customer reviews and here’s why… Studies show that consumers believe what your … Continued
Let’s face it: No matter how hard you try, if you do enough transactions, not every customer is going to have a positive experience at your business. And do you know where their true feelings come out? In their reviews. So let’s talk about responding to customer reviews. Here are 3 tips for responding to … Continued
by Doren Aldana Today we want to focus on the who, what, when and why behind customer reviews. Who should monitor your reviews, what action they should take, when they should take action, and why. So, WHO should be monitoring your reviews? Every customer-facing staff member must know about the ratings and be familiar with the reviews that your … Continued
By Doren Aldana We know that negative reviews can endanger your reputation, but what can positive reviews do? Did you know that positive reviews are directly linked to increased revenue? Michael Luca, a Harvard Business School student, discovered that consumer reviews have a positive effect on revenues in the restaurant industry. In his research, “Reviews, Reputation, … Continued
By Doren Aldana Are your client reviews helping you get more leads and new clients? Learn how Matt Johnson uses Testimonial Engine in his business to get client reviews, feedback and testimonials to use in his sales videos, on his website and across all of his marketing materials… How to Use Testimonial Engine Matt is a … Continued