Let’s face it: No matter how hard you try, if you do enough transactions, not every customer is going to have a positive experience at your business. And do you know where their true feelings come out? In their reviews. So let’s talk about responding to customer reviews. Here are 3 tips for responding to … Continued
by Doren Aldana Today we are going to talk about the importance of being proactive with reviews… You are feeling confident. You’ve had several positive reviews from consumers on Yelp, Angie’s List, Google, or other sites. So everything is fine, right? You might think so, until that one negative review comes in on your Google My Business account and … Continued
by Doren Aldana Today we want to focus on the who, what, when and why behind customer reviews. Who should monitor your reviews, what action they should take, when they should take action, and why. So, WHO should be monitoring your reviews? Every customer-facing staff member must know about the ratings and be familiar with the reviews that your … Continued
by Doren Aldana More and more businesses are turning to Facebook to set up business pages. Do you have one? Let’s focus on how and why you should get customer reviews from your business Facebook page. When you use your business page on Facebook, you are constantly in touch with your customers and prospects. The average person … Continued
By Doren Aldana We know that negative reviews can endanger your reputation, but what can positive reviews do? Did you know that positive reviews are directly linked to increased revenue? Michael Luca, a Harvard Business School student, discovered that consumer reviews have a positive effect on revenues in the restaurant industry. In his research, “Reviews, Reputation, … Continued
By Doren Aldana Are your client reviews helping you get more leads and new clients? Learn how Matt Johnson uses Testimonial Engine in his business to get client reviews, feedback and testimonials to use in his sales videos, on his website and across all of his marketing materials… How to Use Testimonial Engine Matt is a … Continued
By Doren Aldana Did you know that roughly 90% of consumers read reviews before visiting a business or making purchasing decisions? Are consumer and customer reviews part of your marketing plan? If you haven’t started gathering reviews we want to help you! Here’s how reviews affect purchasing decisions and what it means for your SEO… … Continued
By Doren Aldana Whether you are getting testimonials automatically through our software, or through another outlet, there are several things to keep in mind when you receive customer reviews. Here are 4 simple things to do to make the most of your customer reviews: 1. Encourage reviews. First of all, you should always encourage reviews. … Continued
By Doren Aldana Reviews from your customers provide helpful feedback on your business, customer service and products and allow you to build trust with your clients. When you respond to customer reviews, you can engage in open conversation with the people that matter most to you – those that are purchasing your product or services. … Continued
By Doren Aldana We know that local searches and customer reviews online influence up to 10% of your ranking and are crucial to helping local SEO. Here are six other ways reviews can help local SEO: 1. They create fresh user-generated content Generating content on your website is not enough. Yes, you might be posting … Continued